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  • Is my personal information safe when I’m placing my order on-line and afterward?
    • On-Line
      Yes. All of your personal and contact information is stored in a secure database for a short period until your order has been fulfilled. Once your order has been processed, your information is moved to a separate secured offline database and cleared from the original database. The second database is backed up daily and is ONLY for matters of record. We will NOT disclose any of your personal information beyond our operation, and we make every effort to protect and secure the information we are asked to reproduce. Our own family and friends have purchased our In Case of EMERGENCY Notification Cards. We protect each and every person’s information as if it were our own.


      Information You Carry In Your Wallet
      You should be careful with any personal information you carry on you. There is no combination of information on the In Case of EMERGENCY Notification Card that, on it’s own, would provide enough information for someone to steal your identity. Nonetheless, because people with criminal intent always seem to be able to think of things that honest people don’t, we recommend that your In Case of EMERGENCY card is securely fastened to a lanyard or clip, or treated in the same manner as your driver’s license or a credit card. For more information about identity theft you can contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically by pressing here.

  • Does InCaseofEmergency.com resell customer information?
    • NO.

  • Are you in compliance with HIPAA?
    • Yes. We have retained a very reputable local law firm to review our procedures and practices for discrepancies. Your personal contact information is NEVER disclosed beyond our operation. For more information regarding Health Insurance Portability and Accountability Act of 1996, Pub. L.104-191 ("HIPAA") press here. To view our complete Privacy Policy, click here.

  • Why do you print only my birth month and year, and not my full birth date on the card?
    • By providing the month and year you were born, emergency personnel can estimate your age. Omitting the day of the month helps to protect you from identity theft if your card is lost or stolen (although your birth date can be retrieved from a drivers license or some other form of identification). Our product was designed to provide a tool for emergency personnel to quickly contact family members or trusted friends in the event of an emergency. It also helps to identify an individual and provides information of your choosing, so that an EMT can do a rapid assessment of your condition. Sometimes age will factor into this assessment and warn EMT's of any condition the patient may have that they want known before emergency treatment is rendered. For more information about identity theft you can contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically by pressing here.

  • Why would I need more than one card?
    • For your convenience. Consider these examples:

    • You are an athlete that regularly jogs, bicycles, plays tennis or golf, or goes to the gym. One
    • In Case of EMERGENCY Notification Card in your gym bag, on a lanyard, or in your golf bag will help assure that you will have your information with you, and you will not have to remember to remove your card from your wallet.

    • For your children: With your emergency contact information on a card for your children, you can hand it to a relative or babysitter temporarily caring for your child. (For additional emergency information resources for parents, click here.

  • What is a customer service code?
    • A customer service code is our method of awarding special offers and honoring affiliate associations with other organizations. If you do not have a customer service code, you can skip this entry in your ordering process.

  • Can I use your product to help promote my business?
    • Yes. Our sales team will prepare custom affiliate packages for universities, businesses and public services. Go to the Contact Us page and follow the prompts for more information.

  • Can I purchase cards for my employees?
    • Yes. In Case of EMERGENCY Notification Cards is a great benefit for employees. Our sales team can provide you with information on a corporate affiliate program. Go to the Contact Us page and follow the prompts for more information.

  • How do I become affiliated with In Case of EMERGENCY.com?
    • Our sales team can provide you with information on a corporate affiliate program. In Case of EMERGENCY Notification Cards is a great benefit for customers as well as employees. Go to the Contact Us page and follow the prompts for more information.

  • Should I order a new card if my medical history or contact information changes?
    • In order for this product to work the way it is intended, your information must be kept current. In fact, In Case of EMERGENCY.com's Policies & Terms page explicitly states that the card owner is responsible for information being current and accurate. Therefore, we highly recommend ordering new cards when any relevant information changes. We believe it’s the best $10 you’ll ever spend.

  • After I complete my order, if I want to order additional cards, will I be able to pull up the information I have previously entered into an incaseofemergency.com order?
    • As part of our security procedures, our database is cleared when the orders are filled. Once your information is moved to the secured offline database, the only way to receive more cards is to place a new order.

  • If I lose my card, can I re-order new cards using the information I previously entered?
    • Unfortunately, no. Our database is cleared when the orders are filled. Once your information is moved to the secured offline database, the only way to receive more cards is to place a new order.

  • Do I have to provide six (6) contact people?
    • No. Six is the maximum number of contact numbers that will fit in the contact area on one card. The only required information on your In Case of EMERGENCY Notification Card is the name field. All other information is completely voluntary and is 100% your discretion.

  • Do I have to provide my medical information?
    • No. Only the name field is required to proceed with placing an order. All other information is completely voluntary and is 100% your discretion.

     

     
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